Return Policy


Refund & Return Policy

At Zyrah, we stand behind the quality of our products and want you to feel confident in every purchase. If something isn’t right, we’re here to help.

Returns:

We accept returns within 30 days of delivery. To be eligible for a return:

  • Your item must be unused, in original condition, and in the original packaging.
  • You must have a valid proof of purchase (order number or receipt).

To start a return, please contact our support team at [your support email] with your order number and the reason for the return. We’ll guide you through the process.

Please do not send items back without contacting us first—unauthorized returns may not be accepted.

Non-Returnable Items:

Certain items cannot be returned, including:

  • Used or damaged products not caused by manufacturer defect
  • Clearance or final sale items
  • Gift cards or downloadable content

Refunds:

Once your return is received and inspected, we’ll notify you via email. If approved, your refund will be processed to your original payment method within 5–10 business days.

If your item arrives damaged or defective, we’ll either offer a full refund or send a replacement at no extra cost—just contact us within 7 days of delivery with photos of the issue.

Late or Missing Refunds:

If you haven’t received a refund after 10 business days:

  1. Check your bank or credit card statement again
  2. Contact your payment provider—processing may take some time
  3. If you’ve done all of this and still haven’t received your refund, contact us at [your support email]

Exchanges:

We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item, email us at [your support email] with your order number and issue details.

Return Shipping Costs:

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance.

We’re committed to your satisfaction. If you have any questions or need assistance, don’t hesitate to reach out to us.